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07/13/06 |
On Thursday 07/13/06 we turned off the old servers.
Customers will no longer be able to access the old control
panel/servers. All user account information was previously
transferred to the new servers - so any email notifications stating
the following, please disregard:
Your account has been suspended:
Login:
Account ID: #
Plan:
Your account has been suspended because
Your account will be suspended due to problems with your
upstream provider. Contact your web hosting company to
resolve this problem.
All your account's data and settings are preserved and
access to it can be enabled at any time.
To view your invoice, log in H*Sphere 2.0 Control Panel
and select the billing profile.
http://r2123.res.blazernetwork.com:80/psoft/servlet/psoft.hsphere.CP
Warning: if you don't contact us in the nearest time,
your account can be removed. In this case, all your data
and settings will become unrecoverable.
To activate your account or get more information,
contact us at:
To get the quickest assistance, please utilize our
online support ticket system. You can find the support
ticket system in your H-sphere control panel. Support
Center > Make a Ticket
You may also reach us via our website:
http://gettinconnectedhosting.com/support.htm
Email:
hosting.support@gettinconnected.com
Snail Mail:
Gettin Connected Inc.
attn: Hosting Department
855 Whitehall Way
Roswell, GA 30076
USA
Phone:
770.678.4573
Fax:
770.678.4574
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05/23/06 |
This notice is to alert you about maintenance we
will be performing.
Start time: 7:30 AM EST Tuesday 5/23/06
End time: 9:00 AM EST Tuesday 5/23/06
During this maintenance window, Orlando Utility Commission (OUC),
the building Electric Utility will be conducting the second phase of
their tests on the transformers that supply power to the Data
Center. As a result we anticipate some utility power loss to the
Data Center. We will be starting the generator and transferring the
load to it prior to the testing and don't anticipate any power
interruption. However, due to the nature of the work, you should
consider this a precautionary notice and begin taking any necessary
steps in anticipation of interruption of your hosting services.
The Support team will be closely monitoring the servers to ensure
that this planned maintenance causes as little interruption to your
services as possible.
Again, this work should not affect your service. |
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05/22/06 |
On Monday 5/22/06 we will be migrating user data and
settings from Unix4 to a new server.
Start time (Eastern): 2:00 PM Monday 5/22/06
End time (Eastern): 10:00 PM Monday 5/22/06
This is being done in response to a quota issue which can only be
corrected by reinstalling the server's OS.
In an effort to minimize downtime for users, we have installed a new
server which will run in parallel with Unix4. The user data will be
copied while the server is live. When the data migration is
complete, we will set Unix4's IPs on the new server.
The FTP service on Unix4 will be disabled at the start of the data
migration in order to minimize content changes. All other services
will remain online during the procedure.
Since the majority of the migration will be done while the server is
live, we expect less than 1 hour of total downtime. |
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05/18/06 |
This notice is to alert you about maintenance we
will be performing.
Start time: 7:30 AM EST Thursday 5/18/06
End time: 9:00 AM EST Thursday 5/18/06
During this maintenance window, Orlando Utility Commission (OUC),
the building Electric Utility will be conducting a test on one of
the transformers that supplies power to the building. As a result we
anticipate some utility power loss to the Data Center. We will be
starting the generator and transferring the load to it prior to the
testing and don't anticipate any power interruption. However, due to
the nature of the work, you should consider this a precautionary
notice and begin taking any necessary steps in anticipation of
interruption of your hosting services.
The Support team will be closely monitoring the servers to ensure
that this planned maintenance causes as little interruption to your
services as possible.
Again, this work should not affect your service. |
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04/22/06 |
On Saturday 4/22/06 we will be performing
scheduled maintenance on our Control Panel, SiteStudio, NT15, NT31,
and NT33 servers.
Starting at 5pm EST, we will be starting an update of our Control
Panel and SiteStudio servers. The CP will be updated to H-Sphere
2.4.3 Patch 11. SiteStudio will be updated to version 1.7. The CP
and SiteStudio servers will be inaccessible during the update
process. We expect the update to take 4 hours and be complete by 9PM
EST. No web/database/mail services will be interrupted due to the
update.
Starting at 8PM EST, we will be upgrading the drives on servers NT31
and NT33. The servers will be taken offline and imaged to their new
larger drives. Total downtime should be less than 2 hours.
NT15 will be taken offline at 9PM while its second processor is
examined. The server is currently reporting only one operating
processor and may need to be reseated or replaced. Total downtime
will be 30 minutes. |